Terms of Service

Last updated: 19 October 2026

1. Acceptance

These terms govern the use of ChatAssistant (“the app”), published on Google Play as “ChatAssistant - Business” by Web Business Tools (blasmani) (“we”, “us”). By installing or using the app you accept these terms and the Privacy Policy. If you do not agree, do not use the app.

2. What the app is

ChatAssistant is an independent tool that sends automatic replies in your one-to-one WhatsApp chats according to the rules you create: keywords, a welcome message, exact phrases that you send, a campaign reply to any message (paused per customer for the days you choose) and follow-ups. It works through WhatsApp Web, inside the app, as a linked device of your own account, on your own phone.

• It is not a WhatsApp or Meta service and does not use the official WhatsApp Business Platform (API).
• It only replies in chats where someone wrote to you, or where you sent one of your exact trigger phrases, and the follow-ups you set up only go to those same chats. It offers no bulk sending, broadcasts or messages to people who have not written to you.
• It comes with example content from a fictitious store, “Kusi Accesorios”, so you can try it straight away. Replace it with your own information and files before turning the service on with real customers.
• The free version includes every feature, with no ads, and sends up to 70 automatic replies per day. The optional ChatAssistant Pro subscription removes that daily limit (see “ChatAssistant Pro subscription” below).

3. ChatAssistant Pro subscription

• What it includes. Pro removes the free version’s limit of 70 automatic replies per day; everything else works the same in both versions. A reply is counted once per rule sequence or follow-up sent to a customer, not per message; test mode and “Test assistant” never count. Without Pro, once the limit is reached the assistant stops replying until midnight (phone time). Your own “Daily reply limit” setting, if lower, still applies with Pro.
• Plans and prices. Pro is sold only through Google Play, as a weekly or a monthly plan that renews automatically. The price, in your currency and with the taxes that apply, is shown in the app and in Google Play before you confirm, and is charged to the payment method of your Google account.
• Free trial. The monthly plan may start with a 7-day free trial for accounts that have not used one before (one trial per Google account). If you cancel before the trial ends, you are not charged; otherwise the monthly price is charged when the trial ends and every month after that.
• Automatic renewal and cancellation. The subscription renews at the end of each period until you cancel it in Google Play > Payments & subscriptions > Subscriptions (or with “Manage subscription” in the app). Cancelling stops the next renewals; Pro stays active until the end of the period already paid. Uninstalling the app does not cancel the subscription.
• Changing plans. You can switch between the weekly and the monthly plan in the app. The change is immediate and the new price is charged from your next renewal.
• Failed payments. If a renewal cannot be charged, Google Play may give you some time to update your payment method; meanwhile, or if it is not fixed, Pro may be paused and the free limit applies again.
• Refunds. Payments and refunds are handled by Google Play under its refund policies. Except where they or the law say otherwise, the period already started is not refunded. You can also write to us and we will help you with the request.
• Price changes. We may change the price of the plans. Google Play tells current subscribers in advance, and asks for your consent when its rules require it, before a new price applies to you.
• Your Google account. Pro is linked to the Google account that bought it. On another phone with the same account, use “Restore purchase” in the app. Pro does not change the risks for your WhatsApp number described below.

4. Requirements

• Being 18 or older and able to accept these terms.
• Using a WhatsApp account that is yours or that you are authorized to manage.
• An Android phone (Android 8.0 or later) with an internet connection.

5. Acceptable use

When you use ChatAssistant you agree to:

• Reply only to people who write to you. Use the app to answer your own customers’ messages, not to start conversations with people who did not contact you.
• Never send spam. No bulk, unsolicited or repetitive messages, chain messages or advertising nobody asked for, and no attempts to get around the app’s limits to send at scale.
• Comply with WhatsApp’s terms. Respect WhatsApp’s Terms of Service and policies (including the WhatsApp Business policies when they apply to you) and the laws that apply to you, such as data protection, consumer protection and advertising laws.
• Respect opt-outs. Honor the requests of people who do not want automatic messages, and treat your customers’ data lawfully.
• Supervise the assistant. Check your chats regularly. The app does not replace a person and may not reply in some situations (no connection, phone off, battery restrictions or changes in WhatsApp Web).
• Act lawfully. Do not use the app to impersonate anyone, to deceive or harass people, or for any illegal purpose.

6. Your content

You are solely responsible for the content of your rules (texts, images, videos, audio, voice notes and documents) and for everything sent in your name. You must have the right to use that content, and it must not be illegal, misleading or offensive, or infringe anyone’s rights. The content stays on your phone; we do not see, review or store it.

7. Risks to your WhatsApp number

• WhatsApp does not officially authorize unofficial tools or automated messaging, and it may restrict, suspend or ban your number if it detects use it considers contrary to its terms. The only route Meta approves for automating messages at scale is the official WhatsApp Business Platform.
• ChatAssistant includes measures to reduce that risk (it only replies to people who write to you, anti-spam pauses, natural delays, a daily reply limit and opt-out), but it cannot guarantee that your number will not be restricted.
• WhatsApp Web can change at any time and stop the app from working, totally or partially, until it is updated.

You use ChatAssistant at your own risk.

8. No warranty

The app is provided “as is” and “as available”. To the fullest extent permitted by law, we do not warrant that it will work without interruptions or errors, that it will answer every message, that it is compatible with every device or that its results will meet your needs.

9. Limitation of liability

To the fullest extent permitted by law, the developer is not liable for indirect, incidental or consequential damages, or for lost sales, customers, data or opportunities, for the restriction or banning of your WhatsApp number, or for the content sent through your rules. Nothing in these terms limits the rights that the law grants you as a consumer and that cannot be waived.

10. License

We grant you a personal, non-exclusive, non-transferable and revocable license to use the app on your devices under these terms. You may not sell, rent or redistribute it, or distribute modified versions as if they were ChatAssistant. The open-source components it includes are governed by their own licenses, listed in the app under Settings > Open source licenses.

11. Trademarks

“ChatAssistant” and its logo identify this app. ChatAssistant is not affiliated with, endorsed or sponsored by WhatsApp LLC or Meta Platforms, Inc. WhatsApp is a trademark of WhatsApp LLC. The name is mentioned only to describe compatibility.

12. Ending your use

You can stop using ChatAssistant whenever you want: log out of WhatsApp Web in Settings and uninstall the app. We may modify, suspend or stop offering the app or some of its features. If you break these terms, you must stop using the app.

13. Changes to these terms

We may update these terms. The current version is always available in the app and at https://blasmani.github.io/chatassistant/terms.html, with its update date; if a change is significant, we will tell you in the app. If you keep using ChatAssistant after a change, you accept the new version.

14. Governing law

These terms are governed by the laws of the Republic of Peru. Any dispute will be submitted to the courts of Lima, Peru, without prejudice to the rights and channels the law grants you as a consumer.

15. Contact

Questions about these terms: Web Business Tools (blasmani), webbusinesstoolspro@gmail.com.

Read the Privacy Policy →